Audio Designs and Custom Graphics is a brick and mortar (B&M) retailer. Simply put, this means that we have a physical location where clients come to make a purchase. We do not sell products online nor do we offer mail order service. What we do provide is an experience that you cannot get online. When purchasing high-end audio products doing business with a B&M retailer is important. Take a few minutes and allow us to explain why.
Our Products Must Be Experienced
At Audio Designs and Custom Graphics, we are fortunate to be able to offer our clients some of the best products available today. High end car audio products are a special breed of consumer electronics that needs to be experienced before purchasing. This is impossible without being in a facility like ours. You need to listen to the speakers and feel the impact of the subwoofers. You need to be able to see and feel the attention to detail that goes into the construction of our products. We spend a lot of time and energy (and money) to ensure that you can experience our products the way that the manufacturers intended. We have a world-class showroom and demo vehicles that are equipped with the products we offer.
High end manufacturers know that, in order for a client to have a quality experience, they need to go to a trained professional to make sure that their products are a good fit. One of our vendor partners, Elettromedia-USA, the importers of Hertz and Audison, takes this very seriously and posts this disclaimer on their website:
“Ebay / Internet Sales: In order to protect retailers and end users, Audison/Hertz/Connection has a ZERO tolerance policy for eBay OR Internet sales. Audison/Hertz/Connection will not offer support or warranty any of its product sold, purchased, or listed on eBay or the Internet. Any retailer selling Audison/Hertz/Connection products on eBay or the Internet, will no longer be considered an authorized Audison/Hertz/Connection dealer. Any consumers choosing to purchase Audison/Hertz/Connection products through eBay or off the internet do so knowingly that Audison/Hertz/Connection will not offer support or warranty these items.”
Think about it: This vendor is eliminating an entire channel (a potentially HUGE channel) of distribution. They do this because they know that their products must be experienced and demonstrated by a professional in order to offer a great value.
Counterfeit Products Are A Concern
Counterfeit products are also an issue when purchasing online. We certainly are not saying that all products purchased online are fake, but you might be surprised at the amount of imitation Hertz speakers that we see at Audio Designs and Custom Graphics. It is difficult to tell the difference until you actually have the product in your hands. And you can definitely hear the difference! In many cases, if it seems like too good of a deal, it probably is! When buying from a respected B&M retailer like Audio Designs and Custom Graphics, you will always get the product that you are paying for.
Your Vehicle Is A Big Consideration
Today’s vehicles are very complicated. Gone are the 80’s and early 90’s where adding high-end car audio was generally a straightforward process. Most any configuration of products would work in almost any vehicle. That is far from the case today. Today it is critical to select the proper equipment for your ride. Even vehicles of the same year, make and model are equipped very differently depending on the trim package. Today, proper system design is second only to proper installation. Fortunately, the professionals at Audio Designs and Custom Graphics in Jacksonville, are experts in both.
We are factory trained by all of the brands that we offer. System design and installation is what we do all day, every day. We understand what products will work best. We will take the time to listen to you and determine what products and configuration will match your listening tastes. After putting together a proper system design we are very well equipped to install it in your vehicle. We were recently named one of the Top 12 Mobile Electronics Retailers in North America because of our track record of customer satisfaction
Removal and Replacement
What about product failures? When working with any electronic products, there is always a chance of failure. Consider a purchase of speakers for your ride. If you bought them from an online source, it gets a little complicated. First you pay to have the speakers installed, then you need to pay to have them removed if the fail. You pack them up and pay the freight to send them back to the seller. Now you cross your fingers and hope for the best. After a possibly long period of time, your receive a refurbished set and again, pay to have them reinstalled.
If you made your purchase at Audio Designs and Custom Graphics and experience a product failure, the process is much more simple. Call us, set up an appointment for service and we will handle everything. If your product is under warranty, it is all at no cost to you! Plus you will have the peace of mind knowing that you have an actual store to walk into that will address your issue.
But What About The Internet? It’s Cheaper, Isn’t It?
On the surface, it might seem that way. A quick Google search will usually locate someone offering the same model number for a little less than your local B&M retailer. Before choosing the lowest price, it is important to consider all of the options. As outlined above, when it comes to high-end audio products, the internet cannot begin to offer the level of service that a good B&M can. Many vendors will not warranty their products if they are not purchased through authorized channels.
You have spent a lot of money on your vehicle. When trying to improve the factory sound, why would you want to trust it to the lowest bidder? At the end of the day, the internet offers only one advantage to a B&M: A lower UP FRONT price. This is only part of the equation when you are considering VALUE. The value that a high quality B&M retailer brings to the table will always outweigh the lower up front price offered by the internet.
We submit that Audio Designs and Custom Graphics is the best brick and mortar car audio retailer in the Jacksonville market. We invite your to stop in and experience the value that we bring to the table for yourself. As always, we welcome your comments.
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